Technical Support Engineer

As a Technical Support Engineer, you love helping people.

We are looking for a Technical Support Engineer with experience in Linux system administration, web hosting, and cloud server management.

Company: FlyWP Inc. (a weDevs company)

About FlyWP

FlyWP is a cloud server control panel built for WordPress, offering optimized server provisioning across leading cloud providers like DigitalOcean, Vultr, AWS, Google Cloud, and Akamai (formerly Linode). FlyWP empowers users to create high-performance, secure WordPress websites hosted within Docker environments. With remote backup integration, push-to-deploy features for PHP apps, and full customization of configurations, FlyWP delivers a complete cloud-based solution for WordPress hosting and server management.

Role Overview:

FlyWP is seeking a Technical Support Engineer with experience in Linux system administration, web hosting, and cloud server management. As a member of the FlyWP team, part of the weDevs company, you will be responsible for maintaining and troubleshooting server infrastructure, Docker environments, and WordPress websites. You’ll be the first point of contact for customers experiencing technical difficulties, providing solutions for server and website issues.

Responsibilities

Provide technical support to customers for FlyWP’s cloud control panel and hosted WordPress websites via email and chat.
Troubleshoot server-related issues, including Docker, Nginx, MySQL, Redis, and WordPress.
Handle web server, SSH, SFTP, Mail, FTP, DNS, and SQL-related issues on Linux servers (primarily Ubuntu).
Set up and manage servers, install required packages (e.g., Nginx, MySQL, PHP, Redis), configure web services, and ensure optimal performance.
Deploy and manage multiple websites on a single VPS, including setting up SSL certificates, configuring Nginx for virtual hosts, and creating custom configurations.
Ensure Docker services are running properly and troubleshoot container-related issues.
Analyze logs and diagnose issues quickly and efficiently to minimize downtime for customers.
Assist clients in optimizing their hosting environments for performance and security.
Create and maintain internal documentation for troubleshooting procedures, server configurations, and customer solutions.
Provide input on product improvements based on customer feedback and issues encountered.

Requirements

Proactive and Self-Motivated: Takes initiative to solve problems and optimize processes without waiting for guidance.
Experienced in VPS Management: Able to handle their own VPS, install packages, and configure services like Nginx, MySQL, PHP, and Redis independently.
Strong Troubleshooting Skills: Capable of debugging complex issues related to website downtime, server configuration errors, or Docker service failures.
Detail-Oriented: Pays close attention to logs, error messages, and performance metrics to provide quick and accurate solutions.
Team Player: Works well with the FlyWP and weDevs teams, contributing to product improvements and knowledge sharing.
Customer Success Mindset: Committed to ensuring that customers get the most out of FlyWP’s offerings and experience minimal disruptions.

Work Place

Work at office

Working Hours

8 am – 5 pm

Working Days

Weekly: 5 days.

Educational requirement

It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard, and have fun.

Salary

Salary: 25,000 to 50,000 BDT (Depends on Skill and Experience)
Salary Review: Yearly

🎁 Perks & Benefits You’ll Get ♥

Work in a flat organization where your voice is always heard.
Provident fund & Gratuity.
Medical fund & having corporate deals with multiple hospitals.
Festival bonus: 2 (yearly)
Performance & Referral bonus.
Marriage bonus and leave.
Parental bonus and leave.
Casual, sick, annual & bereavement leave.
Yearly annual & family tour.
Quarterly team outings.
Carry forward leave.
Lunch facilities: Fully subsidized.
Unlimited tea, coffee, snacks and fruits.
Monthly Gym allowance.
Table Tennis.
Knowledge sharing session.
Training and learning materials to improve skills.
Last but not the least, WorldClass Work Environment. 😎

The Application Process

An Assignment to Complete.
Interview with the Support Team Lead & Talent Acquisition Team.
English Skill Test.
Final Interview with the Board of Directors.
A formal job offer.

Our Statement

weDevs is proud to provide equal opportunity to all. All the qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other basis protected by federal, state, or local law.

Life at weDevs

Application Deadline: November 7, 2024

Apply Now

Job Summary:

Location
Mirpur DOHS

Job Type
Full Time

Date Posted
Posted 2 weeks ago

Experience
Experience: 2 Years

Working Hours
8 AM – 5 PM

Working Days
Weekly: 5 days.
Weekend: Saturday, Sunday.

Vacancy
No. of Vacancies: 1

View all job

Please answer the questions below first

Can you share an experience where you had to troubleshoot a complex server or hosting issue for a customer? *

How did you approach diagnosing the problem, and how did you ensure the customer was satisfied with the solution?

FlyWP places a strong emphasis on continuous improvement. Can you provide an example where you worked closely with your team to enhance a product or service based on customer feedback or recurring technical issues? *

This role requires initiative in managing server environments and troubleshooting without extensive supervision. Can you describe a time when you proactively identified an issue or inefficiency and resolved it independently? *

In technical support, you often encounter unexpected challenges. Can you think of a time when you had to come up with a unique or unconventional solution to resolve an issue? How did you ensure that this solution was both effective and sustainable? *

Handling server issues, especially in a web hosting environment, can be stressful when customers face downtime. How do you manage stress and maintain a calm, clear-headed approach during high-pressure situations to ensure the best possible outcome for both the customer and the team? *

What is your Salary Expectation? *

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