Support Engineer (Remote)
We are looking for Support Engineers with 1+ years of experience. You have to be a night owl
Job Responsibility
- Providing Support via Helpscout support tickets/ live chat for both of our free & paid products.
- Troubleshooting, Investigating and creating detailed bug reports.
- Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
- Support Engineer needs to provide pre-sales support and they need to convince the customer to purchase.
- Resolving escalated customer complaints.
Requirements:
- CS and IT Graduates will be more preferred.
- IELTS or TOEFL will add extra values.
- Excellent English and IT knowledge will get the most priority.
- Knowledge in WordPress or PHP would be a plus.
- Have to be a team player.
- Sense of humor 😉
- Hard worker and passionate – we are growing super FAST 🚀
Bonus Points for Familiarity with
- Competitive Programming Experience
- Involvement with any kind of tutorial platform
Working Hours:
9 pm – 5 am ( Night Shift )
Working Days:
Weekly: 6 days.
(Have to attend 1 day at the office, other 5 days remote)
*5 days is not applicable for Support Engineers. Not to be confused with other working days and working hours.
Educational requirement
It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard and have fun.
Salary
- Salary: 18,000 to 30,000 BDT (Depends on Skill and Experience)
- Salary Review: Yearly
Benefits You’ll Get ♥
- Work in a flat organization where your voice is always heard.
- Provident fund.
- Gratuity.
- Medical Fund.
- Having Corporate deals with multiple Hospitals.
- Performance bonus.
- Increment: Yearly.
- Festival Bonus: 2 (Yearly)
- Support Stipend. (For Net Bill)
- Annual tour.
- Team Outing.
- Marriage Bonus and Marriage Leave.
- Paternity and Maternity Leave.
- Yearly Family Tour.
- Knowledge Sharing Session.
- Leave Encashment Facilities.
- Work with a vibrant team and amazing products.
- Table Tennis(Ping Pong)
- Training and learning materials to improve skills.
- Last but not the least, WorldClass Work Environment. 😎
Application Deadline: September 7, 2020