Support Manager

We are looking for a Support Manager.Leadership skill and Knowledge in WordPress & PHP is a MUST.

Job Responsibility

Setting a high standard of performance goals and KPIs for the support team, and ensuring the team consistently meets or exceeds these goals.
Learning our products and processes inside and out.
Continually monitoring and providing feedback on the performance of Support Support Coordinators.
Frequently checking in with Support Coordinators about the performance of their reports, and determining the most appropriate actions based on both their feedback and your personal observations/experiences.
Communicating regularly with the support team, including leading weekly support team meetings.
Organizing and leading support training.
Onboarding new support team members.
Delegating support responsibilities, and helping Support Team Leads manage fluctuating workloads.
Providing written and verbal performance reviews for your team.
Managing time-off requests and scheduling.
Managing support team hiring and exiting.
Coordinating with team members outside of support to make sure everyone is on the same page.
Ensuring that all internal support team documentation stays up to date.
Personally handling escalated tickets.
Communicating frequently with the team using chat, audio, and video.

Requirements

Knowledge in WordPress & PHP is a MUST
At least 1 year managing a team of 10 or more.
At least 2 years in support or customer service.
At least 2 years building/troubleshooting WordPress sites.
Excellent English writing and communication skills, including a strong ability to show empathy in your writing.
WordPress troubleshooting (ie browser dev tools, Site Health, viewing source code)
Strong leadership with the ability to step up and take charge.
Patience, grace, and a sense of humor.
Talent for taking something complicated and explaining it simply.
Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
Exceptional problem-solving abilities.
Sense of humor 😉
Curiosity and desire to learn and grow skills.
Hard worker and passionate – we are growing super FAST 🚀

Bonus Points for Familiarity with

Proven track record providing support for WordPress plugins.
Experience with WordPress development (eg themes, hooks, filters, plugin API, etc).
Competitive Programming Experience
Involvement with any kind of tutorial platform

Work Place

Work at office

Working Hours

8 am – 4 pm

Working Days

Weekly: 6 days.

Educational requirement

It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard, and have fun.

Salary

Salary: 40,000 to 60,000 BDT (Depends on Skill and Experience)
Salary Review: Yearly

🎁 Perks & Benefits You’ll Get ♥

Work in a flat organization where your voice is always heard.
Provident fund.
Gratuity.
Medical Fund.
Having Corporate deals with multiple Hospitals.
Increment: Yearly.
Festival Bonus: 2 (Yearly)
Lunch Facilities: Full Subsidize.
Unlimited Tea, Coffee & Snacks.
Annual tour.
Team Outing.
Marriage Bonus and Marriage Leave.
Paternity and Maternity Leave.
Yearly Family Tour.
Knowledge Sharing Session.
Leave Encashment Facilities.
Work with a vibrant team and amazing products.
Table Tennis(Ping Pong)
Training and learning materials to improve skills.
Last but not the least, WorldClass Work Environment. 😎

Why you should choose your career in a Support Engineer?

Want to know the answer? Watch what our Head of Support says about the Support Engineer career.

The Application Process

An Assignment to Complete.
Interview with the Team Lead & HR Team.
English Skill Test.
Reference check.
Final Interview with the Board of Directors.
A formal job offer.

Our Statement

weDevs is committed to creating the happiest company working for and is proud to provide equal opportunity to all. All the qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other basis protected by federal, state, or local law.

Life at weDevs

Application Deadline: December 22, 2021

Apply Now